Cameroon: MTN chooses for the digitalization of the civil service

The Cameroonian government has set its sights on this telecommunications company to support the digital transformation of the civil service.

By Achille Mbog Pibasso

The local subsidiary of the South African Mobile Telecommunications Network (MTN) Group and the Ministry of Civil Service and Administrative Reform (MINFOPRA) signed a Memorandum of Understanding on the Digitization of the Civil Service in Yaoundé on November 13, 2019 Cameroonian.

According to the terms of the memorandum of understanding signed by Joseph LE, the Minister of Public Service and Administrative Reform, and Hendrik Kasteel, the Director General of MTN Cameroon, MINFOPRA will rely on information technologies and communication and the expertise of MTN to improve the quality of service rendered to thousands of state agents both in the central services and decentralized services in the ten regions of the country.

« More concretely, digital solutions will be developed to provide simple, fast and secure ways to obtain the information that will be needed by state staff and all users, » said the operator. mobile phone in a statement.

According to sources familiar with the matter, the technologies and expertise provided by MTN will enable the automatic processing of online complaints in order to unburden the ministries, improve the information and alert system to better inform users, avoid queues. waiting and possible movement of officials from their regions to the capital.

« The improvement and satisfaction of the users who seek the ministry I lead is a top priority. The solutions offered by digital are an opportunity to seize to achieve this. We therefore hope that this partnership with MTN Cameroon will enable us to reach our goals of efficiency, cost reduction and, above all, satisfaction of State agents, « said Joseph LE.

This is a huge challenge, said Hendrik Kasteel, for whom « an opportunity to demonstrate the know-how of our experts and the quality of our technologies. And it is an honor to benefit from this renewed confidence of the Cameroonian Government that we have been supporting for some years now in the digital transformation necessary for the advent of a viable digital economy in Cameroon.  »

The choice focused on MTN comes to put an end to a battle with Orange-Cameroon who also postulated for the accompaniment of the digitization of the Cameroonian civil service. Even if we did not publish the cost of this operation, it is a market estimated at several billion FCFA.

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