The BGFIBank Group is strengthening the digitization of its services with the opening of fully mobile bank accounts. The service designed for individuals and businesses is nonetheless an innovation that also contributes to the fight against the COVID-19 pandemic.
Digital Banking, a strategic ambition of the BGFIBnak Group is taking root over time and accelerating the transformation, is a strategy that incorporates both a business digitization program and agile working methods. To meet customer needs, BGFIBank Gabon has decided to launch the opening of 100% mobile accounts.
The bank which had already initiated this transformation with the implementation of digital services such as account consultation, transfers, savings management or checkbook order has opted to move up a gear, this approach having the advantage of reducing at hay the management costs and charges related to the operation of physical agencies.
« These innovations meet a strong objective of our institution, to operate a deep digital transformation, an essential process today to capture, satisfy and retain an increasingly demanding clientele who are very sensitive to the digital tools that must be practical, agile and available continuously ”, indicated the general manager of BGFIBank Gabon, Loukoumanou Waidi.
Before this digital revolution, account opening was done only in branch and face-to-face. Through the new secure online solution, the procedures will now be done remotely, in order to limit customer travel and reduce account opening times and long waits associated with the various formalities in the branch. A double advantage during a COVID-19 pandemic which contributes to the fight against the spread of the disease.
« The time factor is precious for our future customers, which is why this platform was developed to alleviate the usual administrative formalities for opening an account. This proposed new point of contact has also been designed in view of the current context of the health crisis since it will help limit contacts between our clients and our teams in branches. This is a high added-value tool that complements the global system to fight against the spread of Covid-19 that we put in place from the start of the crisis, ”we reassure this financial holding company.